Those items sometimes wind up back in retailers’ warehouses or on shelves. That’s a strain on retailers: For every $1 billion in sales, the average retailer incurs $165 million in merchandise returns, according to the NRF.Ĭompanies have to cover costly shipping fees in order for customers to send their products back. Zara, H&M, J.Crew, Anthropologie, Abercrombie & Fitch and other chains are now slapping on fees of up to $7 to return items online some retailers have tightened their return windows.Ĭustomers sent back around 17% of the total merchandise they purchased in 2022, totaling $816 billion, according to data from the National Retail Federation. Amazon is adding the badge to product listings on items with “significantly higher return rates for their product category,” a spokesperson said. Shoppers have become accustomed to endless free returns in recent years, but Amazon and other companies are trying to curb this customer habit.Īmazon also recently started flagging “frequently returned” products on its website. The Information first reported on Amazon’s fee. Alcoholic seltzer sales, including Topo Chico Hard Seltzer, have skyrocketed and are the new trendy drinks. Topo Chico Hard Seltzer on display in Indianapolis in January 2022. The company still offers a way for these customers to return stuff for free by bringing items to Whole Foods, Amazon Fresh, and Kohl’s. (Amazon owns Whole Foods and Fresh, and has a partnership deal with Kohl’s.)Īmazon still offers free return options, and an Amazon spokesperson said the fee would apply to a small number of customers. You don’t like it, just return it.īut not anymore: so many customers have buyers’ regret, or simply bigger feet than they thought they had, that handling returns has become an expensive problem for the company.Īmazon will start charging customers a $1 fee if they return items to a UPS store when there is a Whole Foods, Amazon Fresh grocery store or Kohl’s closer to their delivery address. Amazon is attempting new measures to get customers to return fewer of their online orders, including charging a fee to return items to UPS stores.įor decades, Amazon built its business by creating shopping that was fast, ridiculously easy and, seemingly, error-proof.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |